499de Privacy Policy

1. Introduction

499de ("we", "us", "our") is committed to protecting the personal data of every player who accesses the 499de platform. This Privacy Policy explains the categories of personal data we collect from players in Bangladesh, the purposes for which that data is used, and the measures we take to keep it secure. It also sets out the rights available to you regarding your personal data.

By registering an account on 499de, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree to this Privacy Policy, you must not register an account or use the 499de platform.

2. Our Privacy Principles

499de adheres to the following core principles in every aspect of how we handle player data. These principles guide our internal practices and shape the technical and organisational measures we put in place to protect your information.

3. Information We Collect

499de collects personal data in three broad categories: information you provide directly when registering and using the platform, financial information relating to your deposits and withdrawals, and technical information collected automatically when you access the platform.

Information You Provide Directly

• ›Full name as it appears on your government-issued identification document
• ›Mobile phone number used for account registration and transaction verification (bKash, Nagad, Rocket)
• ›Date of birth, which we use to verify that you meet the minimum age requirement of 21 years
• ›Communications you send to our support team via live chat, including the content of your messages and any attachments provided for account verification

Financial Information

• ›Mobile banking account identifiers (bKash number, Nagad number, Rocket number) used to process your deposits and withdrawals — these are used solely for transaction processing and are not stored beyond what is necessary for compliance record-keeping
• ›Bank account details where provided for bank transfer deposits and withdrawals, including bank name, branch, and account number
• ›Transaction history including deposit amounts, withdrawal requests, bet amounts, game results, and bonus utilisation records — maintained for fraud prevention and regulatory compliance

Technical Information Collected Automatically

• ›IP address and approximate geographic location derived from your IP, used for security monitoring and fraud detection
• ›Device type, operating system, and browser version used to access the platform, collected to ensure technical compatibility and to detect abnormal access patterns
• ›Session data including login timestamps, pages visited within the platform, game sessions initiated, and betting activity — used to improve platform performance and for responsible gaming monitoring

4. How We Use Your Information

499de uses your personal data only for clearly defined, legitimate purposes. We do not use your data for any purpose that is incompatible with the original reason it was collected. The specific purposes for which we process player data are as follows.

• ›Account creation and management — verifying your identity, setting up your account, and maintaining accurate account records throughout the lifetime of your account
• ›Transaction processing — facilitating all deposits and withdrawals via bKash, Nagad, Rocket, Upay, and local bank transfer, and maintaining records of all financial activity on your account
• ›Customer support — responding to your enquiries, resolving disputes, processing account closure requests, and providing assistance with any platform-related issues via live chat
• ›Fraud prevention and security — monitoring account activity for signs of fraud, money laundering, multiple account creation, and other prohibited conduct, and taking enforcement action where breaches are identified
• ›Responsible gaming — monitoring betting patterns to identify potential problem gambling behaviour, delivering responsible gaming notifications, and processing self-exclusion and deposit limit requests
• ›Platform improvement — using aggregated, anonymised technical and behavioural data to improve the performance, design, and content of the 499de platform

5. Payment Data and Financial Information

499de processes financial transactions exclusively in Bangladeshi Taka (BDT) through mobile banking providers including bKash, Nagad, Rocket, and Upay, as well as through local bank transfers to banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Your payment account details are treated with the highest level of confidentiality.

Payment account identifiers (such as your bKash or Nagad mobile number) are used solely to process the transactions you initiate. These details are not displayed to other players, are not used for any marketing purpose, and are not shared with any third party except where required for transaction processing or legal compliance.

6. Cookies and Tracking Technologies

499de uses cookies and similar tracking technologies to support the functioning of the platform, remember your preferences, and analyse how players interact with the site. The following categories of cookies are used.

• ›Essential cookies — required for the platform to function correctly. These include session authentication cookies that keep you logged in during your visit and security cookies that help detect and prevent fraudulent activity. These cookies cannot be disabled without breaking core platform functionality.
• ›Analytical cookies — used in aggregated, anonymised form to understand how players navigate the platform and which sections receive the most engagement. This data is used to improve the platform experience and does not identify individual players.
• ›Preference cookies — used to remember settings you have configured on the platform such as display preferences, so that you do not need to reconfigure them on each visit

Most modern mobile browsers allow you to manage cookie settings within the browser's privacy options. Disabling essential cookies may prevent some features of the 499de platform from working correctly. Disabling analytical or preference cookies will not affect your ability to access games or make transactions.

7. Sharing Your Personal Data

499de does not sell, rent, or trade your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for each purpose.

• ›Payment processors — your mobile banking account identifier (bKash, Nagad, Rocket, or Upay number) or bank account details are shared with the relevant payment processor solely to complete the transaction you have initiated
• ›Technology service providers — limited technical data may be shared with vetted third-party providers who assist with platform hosting, security monitoring, and analytics, all of whom are bound by strict data confidentiality obligations
• ›Law enforcement and regulatory authorities — where we are legally required or permitted to disclose personal data to comply with applicable law, a court order, or a request from a competent authority, we will do so and will notify the affected player where legally permissible
• ›Business successors — in the event of a merger, acquisition, or sale of all or part of 499de's business, player data may be transferred to the successor entity, provided that the successor is bound by privacy obligations no less protective than those in this policy

8. Data Security

499de implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmissions between your device and the 499de platform are protected by SSL (Secure Sockets Layer) encryption, ensuring that information exchanged cannot be intercepted in transit.

Access to player personal data within 499de is restricted to personnel who require it to perform their job functions. All staff handling personal data are subject to confidentiality obligations. While no system can be made entirely immune from risk, 499de continuously reviews its security practices to reflect the current threat landscape faced by online platforms operating in Bangladesh.

9. Data Retention

499de retains your personal data for as long as your account is active and for a period thereafter as required to comply with applicable legal and regulatory obligations. Specific retention periods vary by data category: account registration data and transaction records are retained for a minimum of five years following account closure to satisfy anti-money laundering and compliance requirements.

Communications data (live chat transcripts and support ticket records) are retained for a period of three years following the close of the relevant interaction, to support dispute resolution and quality assurance. Technical and analytical data collected in anonymised, aggregated form is retained for platform improvement purposes without a fixed expiry period, as it cannot be linked to any individual player.

10. Your Data Rights

As a player whose personal data is processed by 499de, you have the following rights with respect to your personal data. To exercise any of these rights, please contact the 499de support team via live chat. We will respond to all data rights requests within a reasonable timeframe.

• ›Right of access — you may request a copy of the personal data that 499de holds about you, including information about the categories of data held, the purposes for which it is processed, and the third parties with whom it has been shared
• ›Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. You may also update certain account details directly through the account settings section of the platform
• ›Right to erasure — you may request that 499de delete your personal data in circumstances where continued retention is no longer necessary for the purpose it was collected, or where you withdraw consent and no overriding legal basis for continued processing exists
• ›Right to restriction — in certain circumstances (such as where the accuracy of data is disputed) you may request that 499de restrict the processing of your personal data while the matter is resolved, rather than delete it
• ›Right to object to marketing — you may object to the processing of your personal data for direct marketing purposes at any time, with immediate effect, by contacting support via live chat

Please note that certain data rights may be subject to limitations where the data concerned is required for us to comply with our legal obligations (for example, transaction records that must be retained for anti-money laundering compliance). In such cases, 499de will explain the reason for any limitation when responding to your request.

11. Minors and Age Verification

499de does not knowingly collect personal data from individuals under the age of 21. The platform is strictly for adults aged 21 and above. During registration, 499de collects date of birth information for the express purpose of verifying that the applicant meets the minimum age requirement. Where there is any doubt about a player's age, 499de may request additional proof of age documentation before permitting account access.

12. Third-Party Links

The 499de platform does not contain links to external third-party websites. All navigation within the platform remains within the 499de domain. Should any reference to an external resource appear in player communications or support materials, 499de is not responsible for the privacy practices of any third-party website and encourages players to review the privacy policies of any external site they visit independently.

13. Changes to This Privacy Policy

499de reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with a revised effective date. Where a material change is made to how we collect or use personal data, 499de will use reasonable endeavours to notify active players via in-platform notification or their registered contact details prior to the change taking effect.

Your continued use of the 499de platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not accept the revised policy, you must stop using the platform and may request account closure by contacting the support team via live chat.

14. Contact Us About Your Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your personal data has been handled, please contact the 499de support team. Our team is available 24 hours a day, 7 days a week via live chat within the platform. For written enquiries you may also reach us by email.